11 general skills or competencies (Job family competencies) for Office Services Professional II
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
See 4 More Skill Behaviors
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Documents key concepts and components from the data entry manual.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles records to accurately enter data on record management systems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares for the possibility of wasting time, money, and resources by analyzing accurate and timely data.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Engages in the development of data entry procedures to drive successful data entry system implementation.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new processes, methods, and procedures to improve the accuracy of data entry services.
See 4 More Skill Behaviors
7 soft skills or competencies (core competencies) for Office Services Professional II
Skill definition-Displaying in-depth understanding of our business vision, strategy, structure, operations, etc., and the ability to apply them appropriately.
Level 1 Behaviors
(General Familiarity)
Explains our business's mission, vision, strategies, and goals.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Explains our organization's code of conduct and values to new staff.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Makes effective use of our organization's unofficial structure and back channels.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Emphasizes knowledge of our organization to others to improve job functions.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Leads the evaluation and improvement of our organization's performance.
See 4 More Skill Behaviors
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
Summary of Office Services Professional II skills and competencies
There are 0 hard skills for Office Services Professional II.
11 general skills for Office Services Professional II, Computer Literacy, Data Entry, Document Processing, etc.
7 soft skills for Office Services Professional II, Knowledge of Organization, Attention to Detail, Followership, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Office Services Professional II, he or she needs to be proficient in Knowledge of Organization, be skilled in Attention to Detail, and be skilled in Followership.